Help Desk Technician
3.
6 Quick Apply Full-time 5 hours ago Full Job Description Position Title:
IT Support Specialist Department:
IT Department Location:
303 S.
Broadway Tarrytown, NY 10562 Reports to (Title):
It Manager 1.
Position Summary The primary goal of the Help Desk Technician is to provide first line of support for incoming Help Desk inquiries.
This includes but is not limited to computer systems, software, hardware and peripheral devices for both our US & European employees.
2.
Principal Responsibilities/Duties Serve as the first point of contact, Tier 1, for users seeking technical assistance via the Help Desk System, phone, MS Teams, or in person.
Performs troubleshooting for on-premises and remote workforce.
Determines the best solution for the support request.
Based on targeted due dates, direct unresolved inquiries to the next support tier.
Record all inquiries, ongoing correspondence with IT team members and the user, and a solution for each inquiry via the Ultrafabrics Help Desk System.
Appropriate post follow-up of user's solution regarding the inquiry when necessary.
Provide users with the appropriate SOP related to the user's inquiry when available.
Assist in authoring SOPs for all inquiries if an SOP doesn't already exist.
Place the SOP into the appropriate SOP folder and Knowledge Base within the Help Desk System.
Identify to IT Management possible improvements on current procedures.
Assist in the research of and purchase, configuration and provisioning, and deployment of desktops, laptops, and mobile devices.
Manage and maintain Ultrafabrics inventory of all office automation products - computers, printers, copiers, IP phones and mobile devices.
Manage printer, (including FedEx & UPS printers) copiers & white board troubleshooting, remote toner program & on-premise toner inventory.
Configure & install IP phones and log data into Mitel portal.
Manage the IT employee On & Off Boarding process - including all required digital process control documents including software role changes and employee profiles.
Timeclock Software setup for all employee's including passwords, enrollment, departments, web access for supervisors and employees.
Communicates with various software vendors and support agents to help resolve internal problems.
(for example, but not limited to Microsoft 365, KnowBe4, Mitel, Verizon, Sage) Assists in research, purchase and implementation of software that proves to advance the productivity of the company Assists in installation, upgrade, and maintenance of IT infrastructure and technologies.
Insures that employees have the accessibility and ability to perform job duties when working remotely Assists in strengthening the security of the IT infrastructure and maintain a strong security posture.
Manages projects as the business dictates and/or as assigned 3.
Critical Challenges Understanding the Company's structure.
Keeping up with the fast pace.
Being able to multi-task numerous Helpdesk tickets at once.
Must know how to prioritize.
Must be detail oriented.
Must be dedicated to each task and willing to work the solution to complete satisfaction.
4.
Unique Knowledge & Skills Working toward or posses a BS/BA degree preferably in Computer Science, a Technical Trade School degree or equivalent experience required.
One to two years' experience as a Help Desk Technician preferred.
Tech savvy with good working technical knowledge of office automation products - computers, printers, copiers, IP phones and mobile devices.
Ability to diagnose and resolve basic technical issues and provide a solution.
Excellent communications skills and ability to build a rapport with users.
Customer oriented and demonstrate patience in dealing with all user requests.
Able to share your technical knowledge in a simple and understandable manner.
Experience supporting Office 365 applications including Outlook.
Experience with Windows 10 & Apple Operating Systems.
Self-motivated & directed to effortlessly prioritize and execute tasks in a fast-paced environment.
6.
Internal Contacts Will interact with:
All employees as required in order to respond to technical support inquiries.
7.
Additional Requirements Candidate will be trained on Ultrafabrics processes and systems.
Willingness to further develop your career by way of certain IT certifications.
Exposure to ITIL best practices.
Job Type:
Full-time Pay:
$55,000.
00 - $65,000.
00 per year Schedule:
8 hour shift Ability to commute/relocate:
Tarrytown, NY 10591:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
3 years (Preferred) Windows:
3 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Quick Apply Full-time 5 hours ago Full Job Description Position Title:
IT Support Specialist Department:
IT Department Location:
303 S.
Broadway Tarrytown, NY 10562 Reports to (Title):
It Manager 1.
Position Summary The primary goal of the Help Desk Technician is to provide first line of support for incoming Help Desk inquiries.
This includes but is not limited to computer systems, software, hardware and peripheral devices for both our US & European employees.
2.
Principal Responsibilities/Duties Serve as the first point of contact, Tier 1, for users seeking technical assistance via the Help Desk System, phone, MS Teams, or in person.
Performs troubleshooting for on-premises and remote workforce.
Determines the best solution for the support request.
Based on targeted due dates, direct unresolved inquiries to the next support tier.
Record all inquiries, ongoing correspondence with IT team members and the user, and a solution for each inquiry via the Ultrafabrics Help Desk System.
Appropriate post follow-up of user's solution regarding the inquiry when necessary.
Provide users with the appropriate SOP related to the user's inquiry when available.
Assist in authoring SOPs for all inquiries if an SOP doesn't already exist.
Place the SOP into the appropriate SOP folder and Knowledge Base within the Help Desk System.
Identify to IT Management possible improvements on current procedures.
Assist in the research of and purchase, configuration and provisioning, and deployment of desktops, laptops, and mobile devices.
Manage and maintain Ultrafabrics inventory of all office automation products - computers, printers, copiers, IP phones and mobile devices.
Manage printer, (including FedEx & UPS printers) copiers & white board troubleshooting, remote toner program & on-premise toner inventory.
Configure & install IP phones and log data into Mitel portal.
Manage the IT employee On & Off Boarding process - including all required digital process control documents including software role changes and employee profiles.
Timeclock Software setup for all employee's including passwords, enrollment, departments, web access for supervisors and employees.
Communicates with various software vendors and support agents to help resolve internal problems.
(for example, but not limited to Microsoft 365, KnowBe4, Mitel, Verizon, Sage) Assists in research, purchase and implementation of software that proves to advance the productivity of the company Assists in installation, upgrade, and maintenance of IT infrastructure and technologies.
Insures that employees have the accessibility and ability to perform job duties when working remotely Assists in strengthening the security of the IT infrastructure and maintain a strong security posture.
Manages projects as the business dictates and/or as assigned 3.
Critical Challenges Understanding the Company's structure.
Keeping up with the fast pace.
Being able to multi-task numerous Helpdesk tickets at once.
Must know how to prioritize.
Must be detail oriented.
Must be dedicated to each task and willing to work the solution to complete satisfaction.
4.
Unique Knowledge & Skills Working toward or posses a BS/BA degree preferably in Computer Science, a Technical Trade School degree or equivalent experience required.
One to two years' experience as a Help Desk Technician preferred.
Tech savvy with good working technical knowledge of office automation products - computers, printers, copiers, IP phones and mobile devices.
Ability to diagnose and resolve basic technical issues and provide a solution.
Excellent communications skills and ability to build a rapport with users.
Customer oriented and demonstrate patience in dealing with all user requests.
Able to share your technical knowledge in a simple and understandable manner.
Experience supporting Office 365 applications including Outlook.
Experience with Windows 10 & Apple Operating Systems.
Self-motivated & directed to effortlessly prioritize and execute tasks in a fast-paced environment.
6.
Internal Contacts Will interact with:
All employees as required in order to respond to technical support inquiries.
7.
Additional Requirements Candidate will be trained on Ultrafabrics processes and systems.
Willingness to further develop your career by way of certain IT certifications.
Exposure to ITIL best practices.
Job Type:
Full-time Pay:
$55,000.
00 - $65,000.
00 per year Schedule:
8 hour shift Ability to commute/relocate:
Tarrytown, NY 10591:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
3 years (Preferred) Windows:
3 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
