Pre-Sales Engineer, Network Services - New York, NY

Company Name:
J. Patrick and Associates
Pre-Sales Engineer - Telecom - New York, NY

Pre-Sales Systems Engineer is sales support-oriented technical position, acting as the Sales technical resource. This position is located in the Westchester, NY area and will be responsible for sales in the Westchester/ Eastern Connecticut region. Strong preference for candidates with a mix of Telecoms, VAR and professional services backgrounds.

The Pre-Sales Engineer (SE) acts as the subject matter expert regarding all of the firm's network services products.
Leads all technical aspects of the sales process, supporting Account Manager in site surveys, technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on the firm?s service offerings which include evaluations, presentations and proposals to take place on conference calls and/or site visits.
Formulate, define and execute sales strategy with the account team, understanding customer business and technical drivers.
Build and maintain relationships with prospects and existing customers.
Actively participate in post-sales activities such as customer network planning, customer training and continually update customers on new service offerings and pricing.
Design and engineer solutions based on customer requirements, provide a design document or diagram as necessary and present solutions to the prospect or customer.
Participate with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the service delivery department.
Developing and presenting technical sales training for the account teams.
Work closely with internal departments such as Network Architecture, Network Engineering, Product Management and Product Development teams to develop future product direction and strategy by providing input based on customer discussions.
Required Qualifications and Education:
Bachelor's degree in Engineering, Computer Science, Telecommunications or related technical field.
At least 5 years sales engineering experience providing customer presentations, designs and pricing.
Strong preference for Sales Engineer or Technical Account Management people from Network Service Provider, such as CLEC, ISP, Managed Services Providers, etc.
Detailed knowledge of LAN/WAN network technologies such as: VPN, SONET, Frame Relay, Metro Ethernet, ATM, MPLS, VPLS services and collocation.
Conferencing (audio, web and videoconferencing)
Knowledge of converged / unified communictions VoIP, SIP, H.323, and IP Telephony.
Team player with company and project-oriented initiative.
Ability to be assertive and persuasive with prospects, clients and colleagues.
Excellent written, verbal and presentation skills.
Excellent time management skills to allocate resources across multiple projects.
Familiarity with MS Visio, Powerpoint, Word, Excel, Outlook.
Strong individual contributor requiring minimal direct supervision: High Performance, Low Maintenance type of employee.
Fundamental knowledge of voice, video and other data types, application and network security awareness, switching and routing best practices and collocation.
Must be willing to travel approximately 15-20%.
Preferred but not mandatory:
Technical certifications such as Cisco?s CCNA, CCNP, CCNA,
Industry specific certifications such ITIL Fundamentals, CISSP, GEAC.
Familiarity with industry standard routing protocols such as: RIP, OSPF, BGP, IS-IS, VRRP, MPLS.
Knowledge of networking equipment from Juniper, Cisco, Extreme, Nortel, Ciena, Lucent and others.
Knowledge of multicast data distribution in either the financial or entertainment verticals.
Knowledge of physical infrastructure such as fiber optics, conduit, etc.
Knowledge of applications, operating systems and security as they pertain to managed hosted solutions.
Knowledge of electrical power and ability to perform power calculations as it pertains to data center topologies.

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