SUPERVISOR CONTACT CENTER
The Contact Center Supervisor oversees the day-to-day operations of the customer service department. The Supervisor will be responsible for attendance tracking, monitoring, training, educating, and assessing competency of Customer Service Department staff. The main focus of the individual is to assist the staff in achieving personal mastery of their job responsibilities and ensuring they meet all performance standards.
Responsibilities include but not limited to:
- Assisting the management team with staffing decisions.
- Exhibit expertise in the knowledge of CMO, MMC and Industry/Regulatory policies and procedures.
- The supervisor will also be expected to, analyze data, report to management re:
agent performance, attendance, areas for improvement and trends and provide recommendations when appropriate. - Serve as point person for special projects and other duties as deemed necessary by the management team.
- Excellent written and oral communication skills a must.
Requirements:
- High School Diploma or equivalent; College degree preferred.
- Minimum of 3 - 5 years experience; customer service or similar experience in a supervisory capacity
- Excellent oral/written communications skills
Department:
Patient Access Center Bargaining Unit:
Non Union Campus:
TARRYTOWN Employment Status:
Regular Full-Time Address:
555 South Broadway, Tarrytown
Shift:
Day Scheduled Hours:
HOURS VARY Req ID:
147335
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
N/A
Estimated Salary: $20 to $28 per hour based on qualifications.
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